Frequently Asked Questions
All your questions about melbe answered here
Betting, payments, account, slots, and casino — you'll find detailed answers on all topics on this page. This is your first stop for resolving any issue.
Q&A Guide
This page brings together detailed answers to the questions that come to mind when using melbe. From cricket betting to the withdrawal process, account verification to slot game strategies — clear information is provided on every topic. If you can't find the answer to your question, contact our 24/7 support team.
Cricket & Sports Betting
Live in-play betting means you can place bets even after a match has started. The odds change with every ball or event during the game. For example, if a big run is scored in an over, the batting team's odds may drop. On melbe, live markets update in real time, so placing a bet at the right moment can get you good value.
If a match is declared no result or abandoned due to rain or any other reason, the bets on that match are generally considered void and the full stake is refunded. However, if the result is determined by the D/L method, bets are settled according to that result. Detailed settlement rules are available in the terms and conditions.
Popular cricket betting markets on melbe include match winner, toss result, total runs (over/under), top run scorer, time of wicket fall, runs in the powerplay, and runs in a specific over. These markets are especially popular in BPL and international T20 matches.
Decimal odds are straightforward. Multiply the odds by your stake to get the total return. For example, with odds of 2.5 and a stake of ৳1,000, your total return if you win would be ৳2,500 — which includes your original stake of ৳1,000 and a profit of ৳1,500. Higher odds mean more risk but a higher reward.
Yes, melbe offers betting markets on both BPL and international tournaments — such as the T20 World Cup or ICC Championship events. You can place bets on multiple matches simultaneously. High-profile matches like Bangladesh vs India have even more markets available.
Account Verification
Account verification is carried out to keep your identity secure and to prevent anyone else from creating an account in your name or withdrawing your funds. It is necessary for the safety of your money. Once verification is complete, all features including withdrawals become fully accessible.
For identity verification, a National ID card (NID), passport, or birth registration certificate is generally accepted. For address verification, a utility bill or bank statement may also be required. Documents must be clear and legible, and must not be expired.
Yes, all your documents are stored securely using SSL encryption. In accordance with the privacy policy, this information is not shared with third parties. Only authorized staff review them for the purpose of the verification process. Read the privacy policy for more details.
If verification is rejected, you will usually be informed of the reason by email or live chat. The most common reasons are a blurry image, an expired document, or a name mismatch. Correct the issue and resubmit. For further assistance, write directly to [email protected] or contact us via live chat.
Withdrawal Questions
The minimum withdrawal amount on melbe is ৳800. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your account verification is complete and the wagering requirement has been met.
Withdrawal requests are generally processed within 1 hour. Mobile wallets such as bKash, Nagad, Rocket, and Upay are usually the fastest. Bank transfers may take a little longer due to the bank's own processing time.
A pending status means the request is awaiting review. In most cases it is approved automatically. However, additional review may occur if account verification is incomplete, the wagering requirement has not been met, or it is a first-time large withdrawal. If it remains pending for a long time, contact us via live chat.
Yes, but the wagering requirement on the bonus must be met first. For example, if you receive a ৳2,000 bonus and it carries a 20x requirement, you must wager ৳40,000 — only after meeting this condition does the bonus winnings become withdrawable. The wagering count is based solely on the bonus amount.
Yes, for security purposes withdrawals are always made to a bKash, Nagad, or Rocket account whose name matches the name used when registering your account. Withdrawals to a wallet registered in another person's name are not permitted. This is to ensure the safety of your funds.
Slot Games
In progressive jackpot slots, a small portion of every bet is added to a shared prize pool. The more players play, the larger the prize grows. The jackpot can be won on any spin by hitting a specific combination. After the jackpot is won, the prize resets and starts growing again from zero.
Yes, free spins do not use your own money. They can be obtained in two ways — by triggering scatter symbols within the game, or as part of a promotion. Winnings from free spins are generally subject to wagering requirements. Specific conditions may vary by game.
Many slot games have a demo or fun mode where you can play using a virtual balance. This lets you get a feel for the game's features, theme, and bonus rounds. However, winnings in demo mode are not real and cannot be withdrawn. You need to play in real money mode to win actual prizes.
Volatility refers to how often and how much a game pays out. High-volatility games can deliver large prizes but less frequently. Low-volatility games pay out smaller amounts more often. It makes sense to choose a game with the right volatility based on your budget and patience.
If you want to play on a limited budget, choose slots with a low minimum bet and play low-volatility games — this keeps your balance going longer. Many games from PG Soft and JILI allow you to play with small bets. Set your budget before starting a session and stay within that limit.
Casino & Table Games
In live casino, real dealers run the games from a professional studio and you join via a live video stream. Real cards, chips, and a roulette wheel are used. The results are not computer-generated — they are the outcome of actual physical action — which makes the game more credible.
Every table game has a minimum and maximum bet range that is shown on screen before the game begins. This range varies across different tables, so there are suitable tables for both low-budget and high-budget players. Check the limits before joining.
Yes, Teen Patti and Andar Bahar are both available on melbe. Teen Patti is a familiar three-card game where the best hand wins. Andar Bahar is one of the simplest card games — one card is placed in the middle of the table and you bet on whether the next matching card will appear on the "Andar" or "Bahar" side. Both games are easy to learn.
Yes, melbe's live casino runs fully on smartphones and tablets. A stable internet connection is needed for a good experience. You can play directly in Chrome or Safari — no separate app download is required.
Absolutely. In roulette, beyond red or black you can also bet on a single number (Straight Up), a pair of numbers (Split), a row of three (Street), a corner of four (Corner), a Dozen, or a Column. Betting on a single number pays more but has a lower chance of winning. Betting on red/black or odd/even has a higher chance but a comparatively lower payout.
Still have questions? We're ready to help
If the answers above didn't help, don't worry. The melbe support team is by your side seven days a week, twenty-four hours a day, in both Bengali and English. Get instant help via live chat or send us the details by email.
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