melbe's Privacy Policy
The security of your personal information is our highest priority. This page provides a full explanation of how melbe collects, stores, and uses your data.
Introduction & Table of Contents
melbe ("we", "us", or "the platform") is committed to ensuring a safe and transparent online gaming environment for users in Bangladesh. This privacy policy explains what information we collect when you use our website, create an account, or use our services — how that information is used, with whom it is shared, and what your rights are. Please read this policy carefully — it is a legal document and applies as a condition of using our services.
1. Information We Collect
melbe collects various types of information to operate its services properly. This information comes from three main sources — what you provide directly, information collected automatically, and information received from third parties.
Information You Provide Directly
When registering an account, completing verification, or contacting customer support, you may provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport details (for KYC verification)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
- Messages and requests sent to customer support
Automatically Collected Information
When you use the melbe platform, certain information is recorded automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Date, time, and duration of site visits
- Pages visited and click patterns
- Gaming activity logs (bet amounts, game selections, win/loss history)
- Transaction history (deposit and withdrawal records)
Information Received from Third Parties
In some cases we may receive information from trusted external sources, such as:
- Identity verification service providers
- Fraud prevention databases
- Payment processors and financial institutions
2. How We Use Your Information
We use the information we collect only for lawful and clearly defined purposes. Those purposes are described in detail below.
Account Management & Service Delivery
We use your information to create, verify, and maintain your account; to process transactions; to provide bonuses and rewards; and to resolve customer support requests.
Security & Fraud Prevention
Detecting unauthorized access to accounts, identifying suspicious activity, and carrying out the checks needed to prevent money laundering are the responsibilities of our security team.
Ensuring Responsible Gaming
By analysing your gaming patterns, we can identify potentially problematic gaming behaviour and take steps to offer support or apply limits where needed.
Communication & Service Improvement
Information is used to send important account updates, to share relevant promotional offers (which you can opt out of at any time), and to improve the overall quality of the platform.
3. Information Sharing & Disclosure
melbe does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:
Service Provider Partners
We work with certain trusted third parties who operate as part of our service, such as:
- Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) — to process transactions
- Identity and age verification services — to complete KYC
- Technology and infrastructure providers — to operate the platform
- Game software providers — for limited technical data
These partners are contractually bound to follow our guidelines and receive only the information that is necessary.
Legal Obligations
In the following circumstances we may be legally required to disclose information:
- In accordance with an order or judicial warrant issued by a competent court
- To assist law enforcement agencies in a lawful investigation
- In investigations relating to financial crime or money laundering
- In response to a lawful request relating to national security
4. Cookies & Tracking Technologies
melbe uses cookies and similar technologies to improve your experience and to keep the platform running smoothly.
Essential Cookies
These are necessary for the platform's core functionality — maintaining login sessions, security tokens, and saving language preferences. The site cannot function properly without them.
Analytical Cookies
Used to monitor site traffic and analyse user behaviour, helping us continuously improve our services.
Functional Cookies
These cookies are used to remember your preferences, language selection, and personalised settings, making future visits more convenient.
Cookie Controls
You can disable or delete most cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some services from working correctly. Cookie management varies by browser — consult your browser's help section for detailed instructions.
5. Data Storage & Security
Technical Security Measures
melbe uses industry-standard technology to protect your information:
- SSL/TLS encryption: All data transfers take place through encrypted channels
- Data-at-rest encryption: Stored sensitive data is kept in an encrypted state
- Firewall & intrusion detection: Active monitoring to prevent malicious activity
- Two-factor authentication: To prevent unauthorised access to accounts
- Regular security audits: Periodic assessments conducted by external security specialists
Data Retention Periods
We retain information only for as long as necessary:
- Active account data — for as long as the account remains active
- Transaction records — in accordance with applicable legal obligations
- Data after account closure — for the period required to meet regulatory requirements
- Gaming logs and analytics data — deleted after a defined period
6. Your Rights
As a melbe user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team.
Right to Access
You can find out at any time what information we hold about you and for what purpose it is being used.
Right to Rectification
If your account contains incorrect or incomplete information, you can request that it be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted in certain circumstances.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted or suspended.
Right to Data Portability
You can request to receive your personal information in a structured, commonly used format.
Right to Object
You can object to your information being used for certain purposes, in particular for marketing communications.
How to Exercise Your Rights
To exercise any of the rights above, please contact our support team. Once we have verified your request, we will act on it as quickly as possible. We may ask for additional information to confirm your identity.
7. Third-Party Services
Game Software Providers
The melbe platform features games from a range of reputable game developers. These developers may receive the technical information needed to run their games, but they never receive your financial or identity-related information.
External Links
If the melbe website contains links to external websites, we are not responsible for the privacy policies of those websites. We recommend that you read the privacy policy of any third-party site before visiting it.
Payment Gateways
When making a deposit or withdrawal, you may be redirected directly to a payment gateway (such as bKash, Nagad, Rocket, or Upay) or a banking platform. These transactions are governed by the privacy policy of the relevant provider.
8. Protection of Minors
Age Verification Policy
melbe's services are only for individuals aged 21 or above. We strictly verify age at the time of account registration and subsequently through the KYC process. If any user is found to have registered by providing false age information, that account will be immediately closed and all associated balances may be forfeited.
9. Policy Changes
Notice of Updates and Changes
melbe may update this privacy policy from time to time. When significant changes are made, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email
- Inform you of the changes when you log in to the platform
Continued use of the platform after changes will indicate that you have accepted the new policy. If you do not agree with the changes, you may close your account — in that case, please notify our support team.
10. Contact Us
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact our support team.
Support Team
Our customer service team is available seven days a week, twenty-four hours a day to assist you in Bengali and English.
Email: [email protected]
Live Chat: Available after logging in to the platform
Related Policies
Read our other policies that define your rights and responsibilities: