Play responsibly at melbe and enjoy life
Gaming should be a source of fun — not stress. melbe believes every player has the right to enjoy entertainment in a safe and informed way.
Why is responsible gaming important?
Online gaming and betting is a form of entertainment. Millions of people in Bangladesh enjoy cricket, casino games, or slots every day. But like any entertainment, gaming is best enjoyed within limits. When gaming shifts from pure fun to compulsion, it can have a negative impact on personal, family, and financial life.
At melbe, we believe a happy and healthy player is our greatest asset. So we don't just provide entertainment — we offer multiple tools and resources to ensure every user's safety. On this page you'll find out how to play safely and responsibly, what signs point to a problem, and where to get help if you need it.
Remember: gaming is for players aged 21 and above only. Allowing minors to use an account is strictly prohibited and violates melbe's terms.
Our protection tools
These tools are available directly in account settings to help keep melbe players safe.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes 24 hours to come into effect, but reducing a limit takes effect immediately. This is the most effective way to manage your budget.
Loss Limit
Set a cap on how much you are willing to lose within a given period. Once the limit is reached, no further bets can be placed until that period ends — protecting you from further losses.
Session Time Limit
Set a maximum duration for each gaming session. Once the time is up, the system will automatically log you out of your account. This helps prevent excessive play.
Cooling-Off Period
If you need a temporary break, use the cooling-off feature. You can suspend gaming on your account for a set period ranging from 1 day to 6 weeks.
Self-Exclusion
Choose self-exclusion for a longer break. Contact the support team to request that your account be fully closed for 6 months or more. Promotional emails will also be paused during this time.
Reality Check Notifications
Enable pop-up reminders at regular intervals showing how long you have been playing and how much you have spent in total. It is a simple but effective way to stay aware.
Warning signs of a problem
When gaming turns from entertainment into a problem, some clear signs emerge. If any of the following apply to you or someone you know, it is time to seek help.
If you notice these signs, try to address them yourself and also speak to the melbe support team. We are not here to judge — we just want to help.
Warning signs
- Spending more money than your budget allows and playing more to recover losses
- Hiding gaming activity from family or friends, or lying about it
- Feeling restless, irritable, or unable to concentrate when not playing
- Prioritising gaming over work, study, or family responsibilities
- Going into debt or depleting savings because of gaming
- Repeatedly trying to stop but failing
- Turning to gaming to boost your mood or forget worries
- Frequent arguments with family over time or money spent on gaming
Check yourself
Answer the questions below honestly. If you answer "yes" to three or more, consider taking a break and seeking help.
- Did you spend more money on gaming than your set budget in the past month?
- Have you placed larger or more bets to try to recover losses?
- Have you hidden any information about your gaming from family or friends?
- Do thoughts of gaming come to mind during work, sleep, or family events?
- Do you spend time gaming to cope with stress, loneliness, or low mood?
- Is gaming affecting your sleep, eating, or daily work routine?
- Do you feel unable to stop even when you want to?
melbe's commitment
We are more than just a platform — we are committed to building a responsible gaming community.
Age Verification
Age is verified at the time of account registration. Players under 21 are not permitted to create an account.
SSL Security
Your personal and financial information is protected with SSL encryption. We do not share your data with any third parties.
Fair Play Guarantee
Fair play is ensured across all games. No game outcome is predetermined and every round is conducted independently.
24/7 Support
Our support team is available around the clock in both Bengali and English for any responsible gaming questions or assistance.
How to use the protection tools
Setting deposit and loss limits
After logging in to your melbe account, go to the "Account Settings" section. Click the "Responsible Gaming" tab to find options for setting your deposit limit, loss limit, and session time limit. The selected limits will take effect immediately or within 24 hours.
The minimum deposit amount is ৳500 and the minimum withdrawal is ৳800. Keep these limits in mind when setting your personal budget cap.
Self-exclusion or cooling-off
If you feel you need a break, email us directly at [email protected] or contact us via live chat. Let us know the duration you need (cooling-off: 1 day to 6 weeks; self-exclusion: 6 months or more).
During self-exclusion you will not be able to log in to your account and no promotional messages will be sent. To reactivate after the period ends, please contact support.
Need help? We are always here
If you feel gaming is causing a problem, don't face it alone. The melbe support team is available 24/7 in both Bengali and English.
View FAQsGolden rules for safe gaming
Following these simple principles will keep gaming enjoyable at all times and prevent any negative impact on your personal life.
Set your budget in advance
Decide how much you will spend before you start gaming. Stop when you reach that limit.
Don't chase your losses
Placing bigger bets to recover after a loss is the biggest mistake you can make — avoid it.
Take regular breaks
Take at least a 10–15 minute break every hour. Get up, walk around, and drink some water.
Don't play on emotion
Avoid gaming when you are angry, sad, or overly excited.
Avoid alcohol
Never game while under the influence of alcohol or any other substance.
Don't treat gaming as a source of income
Online gaming is a form of entertainment — not a reliable source of income. Always keep that in mind.
Play responsibly and enjoy melbe
Enjoy melbe's world-class sports betting and casino games with safety in mind.